Established in 2002 with the primary responsibility to serve the Malaysian business, the Consumer Banking Operations Division has since grown to support 5 other countries within the Standard Chartered Bank network, namely Hong Kong , Singapore, Bahrain, Qatar and UAE.

Operating out of two physical locations i.e. Technology Park Malaysia & Petaling Jaya, Consumer Banking Operations supports the activities of five value streams namely, Wealth Management, SME, Consumer Transaction Banking, Lending & Customer Experience.

The units within consumer banking operations comprise the following:

Consumer Banking Operations is expected to double its staff strength over the next few years, run on double-shifts and operate 7 days a week to support the exponential growth of the Bank.