Set up in 2007 and outfitted with superb network infrastructure, the Contact Centre is located at two physical locations at Technology Park Malaysia and Petaling Jaya. The Contact Centre provides end-to-end banking solutions for Consumer Banking customers of Standard Chartered Bank Malaysia and Standard Chartered Bank Singapore.

The full suite of services provided comprise those related to Investment, Foreign Exchange, Mortgage Loans, Fixed Deposits, Current & Savings Accounts, the Manhattan Card, Platinum Cards, Priority Banking, Excel Banking, World Partner, Telebanking, Telesales, i-Banking Mortgage, Collections, Wealth Management, Complaint Investigation & Resolution and Virtual Relationship Management